Medifast Review: Day 29 Customer Service Problem
Last week my wife decided that she was going to call Medifast before our second month of Medifast was going to be shipped to see if we could change out some of the items that we did not enjoy all that much. Granted there were no meals that we hated, but when we found out we could swap out oatmeal for brownies or chili, we decided to just give it a try. My wife got on the phone and placed her order and I had them make my order just like hers. That was about four days ago and we grew concerned because the order never appeared on the Medifast website as having been shipped. Today my wife called and they said the order did not ship because our debit card was declined. I was not happy that Medifast never called me and the order for month two of Medifast just sort of died with nothing being done.
As you can see from my FitDay log I have had some pretty amazing results with Medifast and have lost 24.8 pounds in the first 29 days. I have been thrilled with the results and so has my wife. For the both of us this has been the most successful weight loss program we have ever done. When my wife called Medifast customer service she was shocked to learn that the order never shipped and after being on the phone for over an hour it was revealed to us that the card was not declined, it was a mistake on their end. The man that put the initial order in screwed up the names and the bank declined access to the funds. It was not our fault, but the order was not fulfilled and was stopped.
My wife and I grew very upset because the lady that was trying to resolve the issue said that they would not be able to ship out our order for another few days and that meant we were going to have some days without any Medifast food. I was listening to my wife speak to Medifast customer service and I was really getting annoyed because running out of Medifast food was not what I had planned to happen. As I listened to my wife tell the lady on the phone that we were going to run out of food and it was not our fault, I was getting ready to complain long and loud that us running out was not an option. I was ready to deal with a non-sensitive company that I anticipated Medifast to be towards us.
I was at first fairly annoyed as my wife hung up the phone and never gave me a chance to tell them that it was their mistake and it was not right to leave us without food. I was going to demand they ship it overnight or something. When my wife hung up the phone she looked at me with a surprised expression and said that Medifast was going to just ship us a FREE three day supply of meals to get us through the shipping dates. She was just going to place the quick fill order and make sure we did not run out of food. The Medifast customer service lady apologized to my wife and then sent us FREE food to get us by. WOW! I never expected that!!!
Having lost an amazing 24.8 pounds in just 29 days is amazing to me. That averages out to me losing .85 of a pound each and every day. Now that I have experienced great satisfaction with the way Medifast treated my wife and I, combined with the the weight loss makes Medifast even that much more appealing to us! Medifast has shown to us that they are trustworthy and sincere in their desire to provide customer satisfaction.
Customer service combined with weight loss…what more could a person ask from them?
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Hello my name is RJ Washington and I am a supervisor here at Medifast. I am glad you are enjoying Medifast and wish you much success with your continued weight loss. I just would like to confirm that all your issues were addressed and you received your order. Thank you for choosing Medifast.